Use cases
If you sell on WhatsApp, Aisha already fits.
The problem is the same everywhere: more messages than hands. Here is what that looks like in six different businesses, and what Aisha does about it.
Thrift & fashion resellers
Every “bado iko?” answered, even mid-restock
You post a haul to Status and forty people reply at once. By the time you finish replying to the first ten, the rest have gone quiet — and a buyer who waited an hour has already bought elsewhere.
- Answers price, size and availability from your catalog
- Reserves an item and sends the M-Pesa link
- Follows up with anyone who went quiet after asking
Anyone with a catalog
Your stock on Status, without you remembering to post
Status is the cheapest marketing a WhatsApp seller has, and the easiest to skip. You post for three days, get busy, and go quiet for a week — and the weeks you go quiet are the weeks nobody messages.
- Posts one product from your catalog every six hours, working through it on a rota
- Uses your photo, your price and your description — with “Reply to this status to order”
- Answers whoever replies, because a status reply arrives as an ordinary message
Salons & barbershops
Bookings taken while your hands are busy
You cannot stop mid-braid to check the diary. Missed calls become missed appointments, and the client books wherever answered first.
- Quotes services and prices from your list
- Takes booking requests and passes them to you to confirm
- Answers opening hours and location without you looking up
Electronics & phone shops
Stock and price questions, answered in seconds
Half your WhatsApp traffic is the same three questions: do you have it, how much, and are you open. Each one interrupts a sale happening in front of you.
- Confirms stock and price from your catalog
- Explains warranty and what is included in the box
- Sends the payment link once the customer commits
Home kitchens & caterers
Orders taken while you are cooking
Lunch orders arrive in the same hour you are cooking lunch. You either stop to reply and burn the food, or reply late and lose the order.
- Takes orders against today's menu
- Collects delivery location and time
- Confirms payment so you cook against paid orders, not maybes
Pharmacies & clinics
Availability questions, without tying up the counter
People message to ask whether you stock something before making the trip. Every unanswered message is a walk-in who went somewhere else.
- Confirms whether an item is in stock and its price
- Gives opening hours and directions
- Hands anything clinical straight to you, without guessing
Agents & landlords
Viewing requests filtered before they reach you
One listing brings fifty messages, most of them asking things already in the advert. The serious enquiries get buried under the rest.
- Answers rent, deposit, location and what is included
- Collects move-in dates and budget
- Passes only the genuine viewing requests to you
Rafiki · the personal side
Not built yetFor the people you keep meaning to reply to.
Aisha answers your customers. Rafiki — Swahili for friend — is the idea for the other half of a busy life: the girlfriend, the mother, the friend whose message you opened at 11pm and never answered.
Nudges you before it becomes a problem
“You haven't replied to Wanjiru since Tuesday.” A quiet prompt on your phone, not a message on your behalf.
Drafts, so the blank screen isn't the obstacle
A suggested reply you read, change and send yourself. Most of the effort of staying in touch is starting the sentence.
Remembers what you'd forget
She mentioned an interview on Thursday. Rafiki reminds you to ask how it went — because noticing is the part that counts.
You always press send
Rafiki never replies as you. It will not hold a conversation with someone who thinks they are talking to you — no drafts sent automatically, no pretending. A relationship that runs on a bot the other person doesn't know about isn't being helped, it's being hollowed out. Rafiki makes you a better correspondent; it doesn't replace you as one.
No waitlist, no sign-up. Rafiki gets built if enough people say they want it.
Not on this list?
Aisha works from your own catalog and your own prices, so the business type matters far less than whether your customers reach you on WhatsApp.
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